Upcoming Scheduled Maintenance
Type: Planned Maintenance – 7-14-2024Location: HBS Data Center - Little Chute, WIDetails of Maintenance: TruCloud Hosting – Citrix Software UpgradeCustomer Impact: High – Outage is expected during this maintenance window. Citrix Patches for VDA and NetScaler Gateway. Planned Start Date: Sunday July 14th 2024, 6:00 PM CSTPlanned End Date: Sunday July 14th 2024, 11:00 PM CSTDC Services Impacted: TruCloud Citrix Hosting
*Citrix has released high severity patches that are required to be applied to the hosting systems*
If, after the maintenance, you experience any issues, please contact:HBS Help Desk Team at 660-826-4700: managedonedispatch@hbs.net As a reminder, if you have any non-data center related issues, please contact the HBS Service Department at 1-800-236-7914 Opt. 5 -------------------------------------------------------------------------------------------------------------------------------------------------- Type: Planned Maintenance – 7-16-2024Location: HBS Data Center - Phoenix, AZDetails of Maintenance: Veeam Cloud Connect Backup Patch and Veeam MS M365 Backup PatchCustomer Impact: Medium – Customers may receive an email from their Veeam B&R or Veeam Agent that Cloud Connect is in Maintenance if a Cloud Connect Job attempts to run. Cloud Connect Jobs will not be allowed to run during this maintenance time. Veeam MS M365 jobs will not be allowed to run during the maintenance time.Planned Start Date: Tuesday July 16th 2024, 8:00 AM CSTPlanned End Date: Tuesday July 16th 2024, 7 PM CSTDC Services Impacted: Veeam Cloud Connect Backup and HBS PHX Veeam MS M365 Backup If, after the maintenance, you experience any issues, please contact:HBS Data CenterTeam at 920-788-7720 Extension: 4999 - dchelp@hbs.net
If, after the maintenance, you experience any issues, please contact:HBS Help Desk Team at 660-826-4700: managedonedispatch@hbs.net As a reminder, if you have any non-data center related issues, please contact the HBS Service Department at 1-800-236-7914 Opt. 5 -------------------------------------------------------------------------------------------------------------------------------------------------- Type: Planned Maintenance – 7-16-2024Location: HBS Data Center - Phoenix, AZDetails of Maintenance: Veeam Cloud Connect Backup Patch and Veeam MS M365 Backup PatchCustomer Impact: Medium – Customers may receive an email from their Veeam B&R or Veeam Agent that Cloud Connect is in Maintenance if a Cloud Connect Job attempts to run. Cloud Connect Jobs will not be allowed to run during this maintenance time. Veeam MS M365 jobs will not be allowed to run during the maintenance time.Planned Start Date: Tuesday July 16th 2024, 8:00 AM CSTPlanned End Date: Tuesday July 16th 2024, 7 PM CSTDC Services Impacted: Veeam Cloud Connect Backup and HBS PHX Veeam MS M365 Backup If, after the maintenance, you experience any issues, please contact:HBS Data CenterTeam at 920-788-7720 Extension: 4999 - dchelp@hbs.net